PLYFIX LLC (“Plyfix,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at plyfix.com, our iOS application, and any related services (collectively, the “Service”).
1. Information We Collect
We collect information you provide directly to us when you create an account, place a bid, submit a work order, send a message, or contact support. This may include:
Account information: name, email address, phone number, password (stored securely as a hashed credential), and user type (landlord, tenant, or contractor).
Property and work-order information: property addresses, descriptions of maintenance requests, photos you upload, and scheduling preferences.
Bid and payment information: bid amounts, hourly rates, supply costs, and payment status. Payment card details are processed by Stripe, our payment processor, and are not stored on Plyfix servers.
Communications: messages exchanged between users through the Service, and any communications you send to support.
Device and usage information: IP address, device type, operating system, browser type, push-notification tokens, and how you interact with the Service.
2. How We Use Information
We use the information we collect to:
Provide, operate, and maintain the Service, including matching landlords with contractors and routing work orders.
Send push notifications and SMS messages about account activity, bid acceptance, scheduling, and reminders.
Process payments through Stripe and prevent fraud.
Respond to your support requests and improve the Service.
Comply with legal obligations and enforce our Terms of Service.
3. How We Share Information
We share information only as needed to provide the Service or as required by law. We do not sell personal information. Specifically, we share information with:
Other users of the Service as necessary to facilitate a transaction. For example, when a contractor bids on a work order, the landlord sees the contractor’s name, trade, bid amount, and contact information.
Service providers who help us operate the Service, including Google (Firebase, hosting, push notifications), Stripe (payments), Twilio (SMS), and OpenAI (work-order classification). These providers are contractually limited to using your information only to provide services to Plyfix.
Legal authorities when required by law, court order, or to protect the rights, property, or safety of Plyfix, our users, or others.
4. Data Retention
We retain account information for as long as your account is active. You may request deletion of your account by contacting support@plyfix.com. Some information may be retained after account closure as required by law (for example, financial records related to completed transactions).
5. Security
We use industry-standard security practices to protect your information, including TLS for data in transit and encryption at rest for sensitive data stored by our providers. No system is perfectly secure; if you become aware of a security issue, please contact us promptly.
6. Children
The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it.
7. Your Choices
You can:
Update or correct your account information from within the Service.
Disable push notifications in your device settings; opt out of SMS by replying STOP to any text from us.
We may update this Privacy Policy from time to time. The “Last updated” date above indicates the latest revision. Material changes will be communicated via the Service or by email.
9. Contact
Questions about this Privacy Policy or your information should be directed to:
Plyfix