Plyfix
Plyfix
Last updated: September 12, 2026
These Terms of Service (“Terms”) govern your access to and use of the Plyfix website, iOS application, and related services (collectively, the “Service”) operated by PLYFIX LLC (“Plyfix,” “we,” or “us”). By creating an account or using the Service, you agree to these Terms.
Plyfix is a marketplace platform that helps landlords, tenants, and contractors coordinate property maintenance. Plyfix itself does not perform repair work. Contractors who use the Service are independent third parties, and Plyfix is not responsible for the quality, safety, or legality of work performed by contractors. Landlords are responsible for verifying contractor credentials before authorizing work.
Plyfix is a marketplace and a coordination tool. We do not perform repair work, employ contractors, or supervise, direct, or inspect what they do. Routing a request to contractors, proposing appointment times — drawn from a contractor’s stated weekly availability where they have set one, and otherwise from default working hours — asking a tenant follow-up questions, or requiring completion photos before a landlord is asked to pay are conveniences the Service provides. Plyfix does not hold funds in escrow: a landlord’s payment is initiated by the landlord after the work is reported complete, and is processed directly to the contractor by Stripe. They do not make Plyfix a contractor’s employer, agent, partner, or joint venturer, and they do not make Plyfix responsible for the work. When a landlord accepts a bid, the resulting agreement is directly between the landlord and the contractor, and Plyfix is not a party to it.
Credentials are self-reported. Contractors select their own trade and license status at signup and attest that it is accurate. A credential shown as “Self-reported” has not been checked by Plyfix. Plyfix does not currently verify credentials at all, and no contractor’s credentials are marked “Verified” today — if that changes, only a credential displaying “Verified” will have had documentation reviewed. Where the Service routes certain categories of work to a licensed trade, it does so using those self-reported credentials — that routing is not a confirmation that any particular contractor holds a license. Landlords are responsible for confirming a contractor’s license, insurance, and bonding before authorizing work.
Automated suggestions are estimates. Priority, likely cause, parts to bring, and similar suggestions are generated automatically from what a tenant described. They are not a diagnosis, they can be wrong, and the contractor’s own judgment governs what the work actually requires.
No responsibility for the work or for other users. Plyfix does not guarantee that any contractor will bid, accept a job, arrive on time, arrive at all, or perform work of any particular quality, and is not responsible for property damage, personal injury, loss, theft, delay, or other harm arising from work arranged through the Service. The 90-day workmanship guarantee described in the Contractor Terms is the contractor’s obligation to the landlord. It is not a warranty, guarantee, or insurance policy provided by Plyfix.
Disputes between users. Disagreements between a landlord, a tenant, and a contractor are theirs to resolve. Plyfix may, at its sole discretion, assist — for example by providing records of what happened through the Service, by acting on a payment it still controls, or by applying the remedies described in the Contractor Terms. Any such assistance is voluntary, is decided case by case, and creates no obligation to act the same way in any other matter or at any other time.
Tenants. A tenant’s lease is with their landlord, not with Plyfix. Plyfix does not set rent, does not decide what repairs are made, and is not a property manager, escrow agent, or debt collector. Those decisions and obligations remain the landlord’s.
To use most features of the Service, you must create an account. You agree to provide accurate information and to keep your account credentials secure. You are responsible for all activity that occurs under your account. You must be at least 18 years old to use the Service.
You agree not to:
When a contractor submits a bid, it represents a binding offer to perform the described work at the stated price. When a landlord accepts a bid, the contractor and landlord enter into a direct agreement; Plyfix facilitates the connection but is not a party to that agreement.
Payments are processed by Stripe, our third-party payment processor. By submitting payment information, you agree to Stripe’s applicable terms.
Service fee. When a landlord pays an accepted bid through Plyfix, a service fee of 5% of the bid amount is charged to the landlord in addition to the bid. The contractor receives the full bid amount; the fee is never deducted from the contractor’s payment. No service fee is charged when a landlord pays their own in-house contractor or handyman. The total, including the fee, is shown before payment is authorized.
Only landlords pay a subscription. Tenant and contractor accounts are free.
Trial. New landlord subscriptions include a free trial of 90 days. A payment card is collected when the subscription is created, and it is not charged during the trial. Billing begins automatically at the end of the trial unless the subscription is cancelled first.
Price. Subscriptions are billed monthly based on the number of rentable units on the landlord’s profile: $49 per month for up to 3 units. At 4 units or more, every unit is billed at $15 per unit per month — the $49 minimum no longer applies, and the per-unit rate covers all units, not only those above the third. For example, 4 units is billed at $60 per month. If the unit count on the profile changes, the monthly amount changes with it on the following billing cycle. Portfolios over 20 units may be quoted separately. Landlords who subscribed before June 8, 2026 remain on the rates in effect when they subscribed.
Cancellation. A landlord may cancel at any time from the billing portal reached through their account — no phone call or written request is required. Cancellation stops future charges; access continues through the end of the period already paid for. Partial periods are not automatically refunded.
Refunds. Except where required by law, subscription charges are non-refundable. If you believe you were charged in error, contact support@plyfix.com and we will review it.
Price changes. We may change subscription pricing. Existing subscribers will be notified before a change takes effect and may cancel before it applies.
Landlords may enable rent collection, allowing tenants to pay rent through the Service. Plyfix is not a party to any lease, does not act as a property manager, escrow agent, or debt collector, and does not determine what rent is owed. The rent amount and all lease terms are set between the landlord and the tenant.
Who pays what. The landlord receives 100% of the rent amount. The card processing fee is added to the tenant’s total and is shown to the tenant before the payment is authorized; the tenant pays it. Plyfix does not take a percentage of rent.
How it moves. Rent is processed by Stripe and paid out to the landlord’s connected Stripe account. A landlord must complete payout setup before tenants can pay rent through the Service. Payout timing is determined by Stripe.
Disputes and reversals. If a rent payment is reversed, disputed, or returned, the funds may be recovered from the landlord’s account. Disagreements about whether rent is owed, or in what amount, are between the landlord and the tenant; Plyfix records payments made through the Service and does not adjudicate lease disputes.
Contractors represent that they are legally authorized to perform the work they bid on, including holding any required licenses, insurance, and bonding for their trade and jurisdiction. Misrepresentation of credentials is grounds for immediate account termination and may have legal consequences.
Contractors additionally accept the Plyfix Contractor Terms at signup — a 90-day workmanship guarantee, a 14-day response window for defect claims, authorization to recover the amount of an upheld payment dispute from future payouts, a general-liability insurance requirement for jobs bid above $1,000, and a per-job payment cap that rises with completed jobs. Those terms are published in full and form part of the agreement between contractors and Plyfix.
Plyfix runs an optional text-message program. Joining it is never required — you can use every part of the Service without it, and you can leave at any time. We do not send marketing or promotional texts.
What we send, by who you are. If you are a tenant, we may text you when a repair at your home is ready for you to pick a time, and when your contractor is on the way. If you are a contractor, we may text you about job invitations near you, when you win a bid, and to confirm appointments — the full messaging terms for contractors are in the Contractor Terms. If you are a landlord, we may text you when a tenant reports an emergency at one of your properties. Everything else we tell a landlord — bids, completed work, payments — reaches you in the app, not by text.
How you join. By ticking the consent box when you create an account, or by turning on Text Messages in your Profile. The box is never pre-ticked. We record the date you agreed and which screen you agreed on. We may also ask for your permission directly by phone; if we do, we read you the same disclosure and only add you if you say yes, and we record that date too.
How you leave. Reply STOP to any message, or turn off Text Messages in your Profile. Either one takes effect immediately and applies to every kind of message above. Reply START to rejoin. Reply HELP for help, or email support@plyfix.com.
Frequency and cost. Message frequency varies and depends on activity on your account. Message and data rates may apply. Plyfix does not charge you for these messages; your mobile carrier’s normal rates do. Carriers are not liable for delayed or undelivered messages.
Your number. Your mobile number and your consent to be texted are never sold, and never shared with third parties for their own marketing. See the Privacy Policy for exactly who receives your number and why.
Turning texts off does not close your account or change your standing on the Service; it only changes how we reach you. If you turn texts off and have no notifications enabled, we may be unable to reach you in time about a repair or a job.
The Service is provided “as is” and “as available.” Plyfix makes no warranties about the Service or about the quality of work performed by contractors. Plyfix does not endorse or verify any contractor’s credentials beyond the self-attestation provided during signup.
To the fullest extent permitted by law, Plyfix and its officers, directors, and employees will not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Service. Plyfix’s total liability for any claim arising under these Terms will not exceed the amount you paid Plyfix in the 12 months preceding the claim.
You agree to indemnify and hold harmless Plyfix from any claim arising out of your use of the Service, your breach of these Terms, or your violation of any law or third-party right.
Plyfix may suspend or terminate your account at any time for violation of these Terms or for any reason at our discretion. You may close your account at any time by contacting support@plyfix.com.
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be resolved exclusively in the courts located in Wyoming.
We may update these Terms from time to time. Material changes will be communicated via the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
PLYFIX LLC
Wyoming, United States
support@plyfix.com